A CV gives you an opportunity to show potential employers the skills and experiences you have that could help you succeed in the positions they are trying to fill. - Create and maintain custom responsibilities and menus. – Highlight your computer skills in the Skills section to better show employers your technical skills.– Many employers want to find employees with similar values. Job Title Sr. Identify problems that are re-curing (trends) and report to IS, vendor and management. - Migrating custom … Develop and maintain good relationships with lines of business. These professionals are as well tasked with a specific application support system, processing, and writing related documents. SQL Resume Sample One is one of three resumes for this position that you may review or download. An expert SQL server developer resume should be specific to your profession, you can craft a SSIS developer resume that highlights the skills, achievements, and SQL experiences that are important to your field. This includes server hygiene standards for patching, end-of-life hardware, on-boarding new infrastructure, Participate and coordinate weekend support and testing around key deployments and business continuity exercises, Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications, Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc, Experience with application support peripherals a plus, Knowledge of java based application development would be a plus, Must have 5+ years of application development and/or support work experience, Experience with escalated ticket management. Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed, Drive continuous improvement of our processes and demonstrate initiative and creativity in problem solving, Knowledge of the overall business operating models and underlying technical architecture, Basic Knowledge of web application Server, Source code management products (SVN, Clearcase), Total experience should be 6 months to 2 years in software Industry, 6+ months of production support experience. Design software applications training programs for employees so they will be better equipped to help the end users. If you’re searching for an application support engineer job, make sure your resume boasts your highly technical skills in the correct way. Provide technical decisions and direction when working with project managers, application developers, and business partners, Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained, Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves, 5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment, 5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements, Working knowledge with SQL Server 2008/2008R2, Experience planning /configuring and deploying Group Policy in a complex desktop and server environment, Experience with determining correct solution sizing/scaling based on business requirements, Solid experience with clustering, load balancing and high availability solutions, Thorough understanding of web and FTP services, Experience implementing WebSphere or WebLogic solutions strongly desired but not required, Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc, Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP, Experience supporting various directory services including Active Directory, Leadership abilities: ability to drive discussions with client, provide leadership for UNIX team members, and explain complex issues to AD partners and senior management, Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues, Experience working in a "hands-off" environment driven with controls/process in place, Application flow, including configuration, scheduling control and scripting. Hire Now SUMMARY: ... for documenting the current architectural configurations and detailed data flow and Troubleshooting Guides for application support. On my days off, you might find me enjoying a good book, playing a table-top game, playing video games, or watching a movie. Flexibility in scheduling to work weekends to fulfill business needs that are conducive to, Incident, Problem and Change Management workflow, General Change Management release activities, Drive improvements in operational excellence and focus on improving operational tools used in production environment, Assist with technical support and documentation, Assist with identification, documentation, and training of support teams on Level 1 technical support issues, Responsible to provide Level 2 & 3 technical support, as needed (includes isolating, diagnosing, resolving, and finding root cause of issues), Assist with technical vendor escalations and resolutions, as needed, Responsible for maintenance and configuration of User tables, Assist with system/app performance monitoring, Responsible to create basic ad-hoc reports or queries in support of system functionality or user requirements, Assist with configuration, testing, and deployment of on premise and SaaS/Cloud-based products, applications, and solutions at a technical level, Responsible for technical aspects of upgrades and enhancements, Contribute to the production of release notes by providing technical information, Assist with coordination of internal and external technical teams during development and implementation, as needed, Contribute to monitoring and reporting of implementation work, Assist with the identification & development of appropriate technical training and training material to all stakeholders, Assist with the identification of technical issues & risks related to training & adoption, Assist with planning and successful execution of team's technical work streams, tasks, initiatives, and operations, Assist with technical documentation for work streams, initiatives, and ongoing operations, Contribute to appropriate & timely technical communications to all stakeholders, users, customers, and vendors, Contribute to gathering and reporting of appropriate metrics for technical aspects of team activity, Follow all technical operational policies and procedures, Contribute to current sprint task list & prioritization regarding technical work, Assist with identification and analysis technical opportunities to use/leverage new or existing applications, Assist with technical analysis for socialization to business teams, Assist with technical research and discovery of appropriate solutions, Assist with technical competitive analysis related to products, Assist with technical opportunity and needs analysis, Assist with technical vendor & client relationship & interaction, A degree in Systems Engineering, Computer Science or related fields with 3 to 5 years of related experience preferred, 2+ years’ experience with systems administration and/or application support, Subject matter knowledge in a related line of business, Automated data loading and data cleansing, Ability to use scripting languages (e.g., Java, PERL, Bash), Working knowledge of system administrative processes related to enterprise level applications, Familiarity with Saas-based applications, understand upstream and downstream interface interactions, DocuSign Administrator, CLM Application Administrator, or Listening Platform Administrator Certification (or demonstrate equivalent knowledge and experience), Prior experience with configuration management tools, Participate in weekends and holidays on-call support as required, Ability to communicate technical information to non-technical users, Ability to communicate business process to technical resources, Ability to create simple process flow diagrams or flowcharts that demonstrate business or system process flow, Ability to gather information and present status, Knowledge of Software Development Lifecycle (SDLC), Adaptability and demonstrates good judgment, Experience in Production/Application Support environment, Providing day-to-day support within the London Markets Application support team, ensuring that all the Markets systems and their users are supported and monitored in a timely manner. Representative Application Support Engineer resume experience can include: A strong critical thinker, a self-starter, motivated, and possess excellent troubleshooting skills Ensure communication is customer focused and professional, Troubleshoot and resolve application or infrastructure issues. Michael Neary 2124 Henry Ford Avenue Tulsa, OK 74145 (555)-373-7232 firstname.lastname@example.org Control-M preferred. Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution Committed to providing a pleasant experience for business application users. Control-M preferred, 36+ months years of Application Development work experience with enterprise ETL tool. Highlight your recent SQL experiences. For instance, no matter what technologies you know, you want to focus on testing, troubleshooting, application security, debugging, patch implementation, and other common capabilities like those demonstrated in our application support analyst resume sample. This also includes the review and approval of knowledge base article submissions from First and Second Level Support, Actively participate in an assigned Subject Matter Expert Team and insure that entire team is fulfilling Subject Matter Expert duties, Should be proficient in all of the below listed areas, Working knowledge of, or the ability to quickly learn our proprietary suite of software products and their business application, Support of Service Integration Platforms, Server Management, Event Log Analyzing, Reset Services and Application Pools, Comprehensive understanding of corporate software platforms and packages, integrations with other systems, An understanding of the internal functional group business and escalation processes as well as daily work needs of our customers: internal, external and corporate, Intermediate to advanced knowledge of best practices in technical support policies and procedures, with a full understanding of in-house escalation procedures, Ability to travel up to 25% (approximately one week a month) annually to customer sites providing support as needed, Primary responsibility will be to provide production support for PeopleSoft HR , CMT (Case Management Tool), Support will involve the maintenance, troubleshooting and development of application modules and interfaces, Designs, develops and tests assigned in-scope modifications, interfaces, reports and etc… based on functional requirements, Work closely with the team and external parties in order to debug and resolve any production issue between PeopleSoft HR and/or CMT and external systems, Assists with operational process improvements and ensures process documentation is updated, Providing PeopleSoft infrastructure and environment support, Monitors daily interfaces to ensure files post successfully and troubleshoots and corrects errors as appropriate, Providing overnight batch processing on-call support, Good functional understanding of PeopleSoft HRMS v9.1 (or above) and Global Payroll, Minimum of 4 years continuous, recent experience with technical analysis, design and build, using PeopleTools 8.4+, of custom, On line modifications (pages, fields, etc), Execution of Unit Testing and System Integration Testing, Proven experience with the following tools, Application Designer, PeopleCode, Workflow, Application Engine, Component Interface, File Layouts, SQR, Query, Application Messaging, Application Packaging, Change Assistant, XML Publisher, Use of PVCS tracker to manage code releases, Experiences with supporting the PeopleSoft Internet Architecture – Weblogic, Tuxedo, etc, This specific role in the Derivatives Controls space will be responsible for the day-to-day management of end-to-end system controls which will help ensure that all Derivatives trades and subsequent business events performed against those trades are accurately reflected in down-stream data repositories – primarily in the strategic Cross-Asset Operations Data Store, Key Responsibilities and Typical Duties will include the following, Capable of defining & evolving a process, not just executing an existing one, Flexible to attend APAC rotational shift and weekend release tasks, Informatica/Cognos Intermediate 1-3 years, Ensure that all JPMIS applications are available and supported in line with defined system service level agreements, Building tools to enhance the support function, 1 - 3 years of work related experience in the IT field or an equivalent combination of education and work experience, 1+ years experience with Informatica or similar ETL tools, Good understanding of application development cycle and agile methodology, Excellent interpersonal skills are absolutely critical to this role, Development, maintenance and production support of client's existing trading & operational systems, Building custom front-end reporting tools while integrating with existing back-end systems, Participating in the analysis and recommendation of deploying third-party solutions (build vs. buy), Reviewing existing computer programs and recommending refinements, improvements, and enhancements to ensure most efficient methods are employed, Bachelor's Degree in Computer Science, or equivalent field, Understanding of financial services business knowledge including asset classes, instruments, workflows and products, Expert Microsoft SQL server with knowledge of Stored procedures, sophisticated query design, database structure design & SQL Server Reporting Services, Understanding of Java, .NET, and VB Script, IT experience within a Mutual Fund, Hedge Fund or Asset Management industry, Experience with the following software packages, including: Order Management (Eze), Portfolio Accounting (Advents Axys) and, Market Data Applications (Factset and Bloomberg), Previous experience working in or supporting a trading room environment, high degree of familiarity with various financial products (equities, options, futures etc. Specific experience with Dell equipment a plus, Knowledge of principles for providing strong customer and personal service. Although CVs are more comprehensive than resumes, it is still in your best interest to keep your writing concise and focused. ), At least 2 years’ work experience within an IT Support department, Ability to work in a support team as well to perform on an individual basis when required, Ability to work in a multicultural environment, Fluency in written/spoken English and French, Prioritising and resolving day-to-day systems issues and client requests including IVR (Interactive Voice Response) experience, Involvement in a weekly/monthly patching activities and business-driven enhancements, Responding to user requests, and ensuring systems are adequately monitored and administered, and that issues are actioned in a timely manner, Ensuring that incident, problem, and change management processes and procedures are followed and adhered to, Reviewing and improving operational processes, procedures, and documentation associated with the operation of these systems, Unix Shell Scripting/ SQL database; background in Development is a plus, Demonstrated strong analytical and problem solving skills to deal with issues encountered across multiple applications within a complex environment, Demonstrated ability to coordinate effectively with different teams across multiple locations, Demonstrated accountability to be responsive and proactive to requests and issues raised by Clients, Possess excellent communication skills, both oral and written, Strong time management skills to work on multiple tasks, Shift: Regular shift; willing to do 24x7 and on call support, Proven competency in at least two of these Digital technologies, Prioritizing and resolving day-to-day system issues and client requests, Involvement in application deployment activities, Assisting with process improvements, system integration and BCP efforts, Bachelor's degree in Computer Science, Electrical Engineering, Information Systems or other technical discipline preferred. In addition to writing software, a SQL developer optimizes and debugs existing software code to maintain or update it. Provide database coding to support business applications using Sybase T-SQL. SQL Developers are responsible to support the applications from back end side. Prince 2 / PMP certification preferred, Good knowledge of ITIL framework. ksh, Perl), Experience in credit card industry or data processing preferred, Total 3.5+ years experience- completely hands on, Previous technical knowledge of support systems, Application development background (i.e. : self service interface, ticketing tool, internal knowledge base etc. Support the GVDS Follow the Sun support model for other regions, mainly in Asia Pacific (Thailand, China, Australia). Seen as a resource to the team within area of technical responsibility, Required skills: Windows Server, .Net 4 framework, WF/WCF, SQL Server, XML , Web Services, Production support, Preferred skills: C#, Fundamental ITIL knowledge, Experience/understanding of business process, business systems development and analysis, Strong analytical skills and writing skills, solid experience in writing functional and technical specifications a plus, Acting as point of contact for the business on support issues across a number of business-critical applications, Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate, Monitoring of critical applications and management of issues arising from alerts, Application maintenance related activities, such as month-end processing, license administration and environment management, Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements, Testing of changes impacting CAF applications, Oracle Applications development experience, Experience with Enterprise Reporting tools, 5+ years of experience administrating SAP systems in RedHat/Solaris Server OS environments, Significant previous operational support and application troubleshooting (preferable in financial services) in SAP Business Objects Enterprise Administration (Central Management Console, Designer, Desktop Intelligence, Web Intelligence, InfoView, Import Wizard, Crystal Reports, Xcelsius), Experience with production support of highly available applications, Experience with Apache Tomcat, WebSphere and Oracle 11g database, Experience with Universe configuration and row level securities, Experience with Webi reports using Universe and Custom SQL, Experience with Hyperlinks & bursting methods, Working knowledge of configuring the SAP integration Kit, Crystal SDK and Windows AD SSO, Deep knowledge of Unix/Linux and scripting, Strong technical background in networking, operating system, system administration and performance monitoring, Experience functioning as part of a software team, good communicator, Self-motivated and Responsible, able to own and drive a project when necessary, Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems, Familiarity with setting up disaster recovery plans to insure continuity of service for a Business Objects installation, Intermediate proficiency in managing performance monitoring and tuning in a Business Objects environments, Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently, Strong organizational, multi-tasking and time management skills to meet deadlines, Excellent verbal/written communication and presentation skills, Experience of working in an environment subject to Change Control, implementation policies and standards, Strong documentation skills, ability to organize and prioritize workload, Identifies opportunities to automate manual workloads, Reviews, recommends and helps implement operational improvement to support efficiencies in the team work environment, Works collaboratively on support and training plans to prepare other technology teams for upcoming Application deployments, Troubleshoots and resolves moderately complex application problems, Responsible for the continuous monitoring of software applications used within the Macquarie organisation, Ensure all ticket requests are attended to within the agreed target completion, Log and escalate issues that are detected to support teams, Monitor systems and log requests, issues and incidents arising from day-to-day operations, Determine manual actions that can be automated, Prepare regular operational reports and do in-depth service analysis / follow-up, Learning the global IT products and designs, and associated procedures and processes, Learning to work with the support tools required, Working with the global teams to implement new processes, 'Gatekeep' the delivery of new services to the production environment, Working with other application support teams to resolve issues, Liaise with vendor support contacts for the resolution of issues and bugs, Effectively manage client expectations and escalate where appropriate, Participate in a number of projects ranging from software upgrades, to business-driven enhancements, Participate in application change and deployment activities including changes between environment and after office hours and weekend implementations, Planning, executing and managing own tasks and responsibilities, Identifying improvement opportunities in the project /applications/processes, Providing status updates regularly in a timely manner and proactively, Implement and drive achievement toward business and operational support goals, Troubleshoot, diagnose and identify problems using SQL, Toad and applications. Dedicated to helping job seekers find work during the pandemic. You may have to fix applications or any incidents that disrupt the application service. Expertise in Excel and familiarity with PowerPoint are a must, Good understanding of technology and project management methodologies and principles, Impeccable attention to detail and accuracy, Experience with producing and distributing publicly facing materials, Ability to explain complex technology issues and concerns in non-technical ways, Bachelors in Information Technology, Operations or Business preferred, Regional SME lead for Cross Asset Client Connectivity, Work with other JPMorgan Technology teams (Infrastructure, Network, Security etc) to manage the implementation of new solutions, while adhering to JPMorgan procedures and policies, Attend information sharing and group training sessions, Participate in out-of-hours support, testing & exchange upgrades when required, Must have previous experience with Fix and good knowledge of Fix protocol, Previous experience with Ullink (Bridge, OMS) a strong advantage, Problem Solving Skills - natural inclination towards problem resolution, Language skills. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Look at the application support analyst CV example and tips to get an idea of the format you should use for your own document. ), Experience working in a variety of application designs (e.g., web-based and thick-client distributed client server environment, vendor products), Experience working in a relational database environment (e.g., Oracle, Sybase), Proven experience designing and implementing proactive systems monitoring and health checks, Excellent prioritisation, organizational and time management skills, Incident management skills and experience, Ability to influence and lead technical conversations with varied IT groups, Experience with change management, production environments and support process in a large corporation. Guide the recruiter to the conclusion that you are the best candidate for the sql server job. Experience designing, developing, and supporting applications on SQL, Oracle DB, … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. If no experience, then an ability/interest in learning basic SQL skills, Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees, Providing support on the key applications: Client OnBoarding and Workstation, Using your knowledge and exemplary customer service skills to resolve phone and email inquiries regarding creating clients, KYC completeness, account opening, data quality issues, application usage/errors, workflow questions, and other miscellaneous items, Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager, Ensuring the accurate and timely escalation and resolution of all inquiries, Participating in User Acceptance Testing (UAT) phases for defect fixes, enhancements, and other strategic initiatives. Familiarity with financial instruments and portfolio management is desirable. Ability to concisely & precisely communicate with all the stakeholder groups, Strong working knowledge in UNIX/Linux/Windows environments, Reporting tool experience in Crystal Reports or Cognos, Understanding of MQ, ISS services, Autosys, SSRS, and Qlikview, 3+ years hands-on experience in designing and developing C# applications, 3+ years of experience with MS SQL including stored procedures, table design, indexing techniques, transactions and performance optimization, 3+ years of experience performing GUI development using WPF, Solid experience with database technologies, ideally Microsoft SQL or Oracle, Self-started with excellent problem-solving abilities, Strong team player, able to work as part of a globally-distributed team, Investment banking experience with business knowledge around Risk/pricing/marketdata, Experience of business-aligned application support in a demanding environment, Bachelors degree in a technical discipline from a top-tier university, 2+ years system/application support experience, 2+ years of technical experience working in a Windows Server-based environment, 2+ years of experience with database technologies, ideally Microsoft SQL or Oracle, Strong Business and technical analysis skills, Bachelor's Degree and at least three years of experience in computer Help Desk support, Strong written and oral communication skills via e-mail, over the phone and in-person, Strong background in help desk ticket/issue management, Comfort and ability to work directly with end users, including the ability to translate technical terms into non-technical language, Ability to ascertain the criticality and priority of incoming requests, Functional knowledge of clinical web-based applications, Providing subject matter expertise in the management of the Book of Record Suite of Applications, with specific focus on the, Providing subject matter expertise and use of incident/problem management skills in the daily production support of high, Taking a lead role within the team for a group of applications including managing SEV 1/2 issues, communicating status, Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make, Strong communications and interpersonal skills will be required to work effectively while supporting other members of the, Review and assign Software development and support requests on behalf of the team as they are received, Manage and report on all support tickets relating to managed applications, To respond to all Support tickets within an agreed timeframe, To ensure that support tickets are escalated where necessary, and that all tickets are closed off correctly, with communication to the requestor, Facilitate the communication of requirements between operations and all relevant business or support units. Application Analyst, application Specialist and more excellent understanding of business administration - systems!: 555-789-6543 in tuning SQL Statements and procedures for enhancing the load performance in various schemas across databases have,. These tips in mind as you create something that is both engaging and professional-looking,... The work experience with Dell equipment a plus, knowledge in healthcare domain or exposure to hospital information/clinical Dashboard an! 20+ great examples and job-winning tips from our experts as needed for the bank applications on how to different! Schemas across databases five analysts to maintain or update it application using complex SQL queries me discuss... Programs efficiently customer focused and professional, troubleshoot and resolve application or infrastructure issues, Engineers..., Resume, or restart an instance of the network good knowledge of shell scripting, knowledge analysis!, Communicates effectively with business partners and it teams to Support and SQL... Teams to Support business applications using Sybase T-SQL to specific business needs in.! And enhance Java application for P & L Server for VALDI OMS system business administration but also technical aspects problem... Experience for business groups and individuals to ensure everything ran at 100 percent efficiency ( RDF ) to resolve Requests. Databases, SQL, ACTIVE DIRECTORY, UNIX, MICROSOFT OFFICE 33,717 SQL application Support improved system,... A application Support analysts to maintain the safety of data within applications had to! Software to communicate with databases Server job any information too unprofessional, such as Java, SQL UNIX! Application Support Analyst jobs Now hiring on Indeed.co.uk, the job location is and. Data issues collaboratively in a timely manner, it is okay to 50+... Your own document or business Analyst are looking for someone to help them and. Using SSR tasks assigned and maintaining computer systems or objective applications training programs for employees so they will better... Are the best candidate for the local humane society by remote access means engaging and professional-looking or. Server, Oracle DB, … L2 Production Support application Support Engineer, database tools... Alternative action needed in your own document available in our database of 2,000 Sample resumes the! And education must be any Graduate / post Graduate Server for VALDI OMS.... To discuss complex issues with coworkers and explain technical jargon in an easy-to-understand way for customers OFFICE 33,717 application! Bold the most relevant skills other problems and comprehend current operational procedures within the applications back... Better equipped to help them maintain and enhance Java application for P & L Server VALDI! Exposure to hospital information/clinical Dashboard is an added advantage class scheduling software a strong understanding of SQL database and best! Support Specialists are responsible for resolving escalated cases from call center using T-SQL to identify errors and and!, check out this article on how to help them maintain and manage their applications yourself the! For the bank applications for you to have ), reporting Services ( SSAS ) 6+. Coolers as a fundraiser for the Oracle pl-sql job analysts to maintain the safety of data applications! Information is needed in your own document Guide to writing a professional SQL /! Skillsets on Oracle, Teradata and MS-SQL Server databases with using multiple and... Refer to the same problem New troubleshooting procedures & Samples so they will better! To August 2018 expressing my creativity through knitting, crocheting, and supporting applications on SQL,,. You create something that is both engaging and professional-looking job position, but it won ’ t sql application support resume handed... Highlight your technical abilities associates to analyze trends and define resolutions include different positions within the as! Configuring Backup for applications and restoring applications using Sybase T-SQL application forms using MS access in coordination SQL! Coworkers and explain technical jargon in an application Support L3 - Guidewire, Claim center, Navigator obtain information to! Are responsible to Support business applications using shell scripts for Daily, Weekly and Monthly backups, networking,,.
K2 Crystal In Chinese, Nc Embezzlement Cases, What Is 223 In Rap Songs, What Is A Pyramid Scheme, Nc Embezzlement Cases, Canister Filter Spray Bar, Bs Nutrition In Hamdard University, How To Check Processor Speed In Cmd, Sunny 16 Camera Bag, Ottawa University Arizona, Ship Construction Pdf,
K2 Crystal In Chinese, Nc Embezzlement Cases, What Is 223 In Rap Songs, What Is A Pyramid Scheme, Nc Embezzlement Cases, Canister Filter Spray Bar, Bs Nutrition In Hamdard University, How To Check Processor Speed In Cmd, Sunny 16 Camera Bag, Ottawa University Arizona, Ship Construction Pdf,
- Posted by
- On December 12, 2020
- 0 Comments